Who do I Call?
Your Project Manager is your Point of contact person. Think of him/her as the coach of the team. He/She calls the shots, comes up with the schedule and puts the team into motion.
Any changes or additional work should be done in writing before we do the work. Verbal discussions and agreements do not commit Incredible Renovations to any activities. It is important to document any changes or additional work that isn’t specified in the contract so we are all “on the same page.”
No matter how much effort is put on the design features and details, as your project takes shape you may see things differently. As your Project progresses you may wish to change some features of your project, we understand. Please feel free to approach us at any time regarding changes. You may discuss them with your project manager. To keep things under control, we use what is called a change order. The change order defines the scope of work of the change requested, any adjustments in the cost of the project as well as the completion date. It is then presented to you for review and final approval. The purpose of the change order is to keep track of changes from the original contract and to enable the homeowner to be fully aware of any cost adjustments to your project. Not all change orders cost you money. Some result in credits and some are all-square with net zero dollar amount. If there is a charge, there is a 25% fee added to the change order. Payments are due before any work can begin.
At Incredible Renovations changes can always be made, however, if you submit a change order before something is built or fixtures are ordered it is much cheaper than changing it after the fact since that many involve demolishing and/or restocking/return charges. Please note that change orders have to be approved by you and the builder in writing. If we do not see your written approval within 3 days, then the proposed change will be ignored and construction will continue as per the original plans and specifications. All change orders are do upon approval. Work will not begin until payment is received.
Payments are due when stated in the payment schedule.
Please plan ahead for payments. We attempt to give a few days’ notice before a payment is due. However, it is the clients’ responsibility to know when it is due and to prepare to make that payment. Sometimes clients need to transfer money, and this can often take a few days. Please note that these payments are due at substantial completion of the corresponding phases. For you convenience we accept payment by credit card for up the 50% of the cost of the project. If you wish to make a credit card payment in excess of 50% there will be a surcharge of such payments. The best procedure for submitting payment is giving the check to your Project Manager or leaving it somewhere safe for the Project Manager to pick it up. We prefer that you do not mail the check due to issues with the United States Postal Service in the past.
We would like to have a primary contact in your household that will be available to make decisions, to communicate your selections, and generally interact with Incredible Renovations. This will help us to keep the project moving and eliminate unnecessary delays.
We would like you to know that all communication should start with the Project Manager assigned to your job. He is there every day and has the most knowledge about the progress of your project. If he cannot or does not answer your questions, please feel free to give us a call at the office and someone will be happy to assist you.